SHOP INFO

 SHOP INFO & GENERAL QUESTIONS

Email: support@wildfirehamilton.com for all inquiries about online orders.
Call or text 513-889-7640 (during business hours) to chat with our in-store associates. They can help you put together a gift, outfit, or decor pairing! 

What's the best way to contact the shops?
1. Email support@wildfirehamilton.com for help with your online order / damages / returns.

2. Our sales associates are available to assist you with your shopping selections by calling or texting 513-889-7640 (during business hours). Please note, our in-store associates are not able to assist with existing online orders.

GIFT CARDS

Can I buy a gift card?

Yes, you can buy gift cards here.

Can I use my in-store gift card online and vise-versa?
Yes! Our gift cards can be used interchangeably between the storefront and online shop. If you have one of our older gift cards, please email us at support@wildfirehamilton.com to get it transferred over.

ONLINE ORDERS & SHIPPING

How much is shipping?
All orders $99+ ship for free - applied automatically!*
Your shipping rate is based on the size and weight of your package, along with the distance it ships. We ship within the continental US only.  

Some items are marked in their title/description as "pick up" or "in store only." This means you can purchase it online for pick up only. You may email us for a custom shipping rate on these items! They typically ship for $40+

When will I receive my order?
All orders will be processed within 2-4 business days. Typically they are received by you within 2-5 days of us shipping them out, however USPS/UPS and the area you live in may make this wait shorter or longer!

Shipping Info:
Most packages ship USPS or UPS and will be delivered to within 2-5 days of leaving Wildfire. All orders are insured.

Wildfire is not responsible for delays with the shipper, stolen packages, or if the address input by customer causes the package to be returned, or delivered to the wrong address. We cannot refund shipping fees for packages with delivery issues stated above. If your package has been marked as delivered and you think it was stolen, please contact your local postmaster. 

Can I pick up in-store?
In-store pick up is FREE.
At checkout, choose "In Store Pick Up"

Please note, online orders must be picked up within 10 days of purchase. Orders that are not picked up in a timely manner will be returned onto a non-refundable in-store gift card, minus a $5 restocking fee.

RETURNS & DAMAGES